Shipping policy

At The Palm Souq UAE, we are committed to providing our customers with a smooth, reliable, and convenient delivery experience. This Shipping Policy explains how we process and deliver orders placed through our store.

1. Shipping Locations

We currently provide delivery services throughout the United Arab Emirates (UAE), including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

Delivery to certain remote or hard-to-reach areas may require additional time.

2. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or UAE public holidays will be processed on the next business day.

During major sales, promotions, holidays, or periods of unusually high order volume, processing may take longer.

3. Delivery Time

After your order has been processed and dispatched, estimated delivery within the UAE is generally 2–5 business days.

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

4. Shipping Charges

Any applicable shipping charges will be displayed clearly at checkout before you complete your purchase.

From time to time, The Palm Souq UAE may offer free-shipping promotions or other delivery offers. Promotional shipping terms will be communicated at the time of the offer.

5. Order Tracking

When your order has been dispatched, we may provide tracking information by email, SMS, WhatsApp, or through another available communication method.

If tracking is available, you can use the tracking information to follow your shipment.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please make sure your information includes:

  • Full name
  • Mobile phone number
  • Building or villa number
  • Street and area
  • City/emirate
  • Any useful delivery instructions

The Palm Souq UAE is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

7. Delivery Attempts

Our delivery partner may contact you before or during delivery.

If you are unavailable when delivery is attempted, the courier may arrange another delivery attempt or contact you to coordinate delivery.

Additional delivery charges may apply in certain circumstances.

8. Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If your package arrives damaged, contains the wrong item, or an item is missing, please contact us as soon as possible.

To help us resolve the issue quickly, we may request:

  • Your order number
  • Photos or videos of the package
  • Photos of the product received
  • A description of the issue

We will review your request and provide an appropriate resolution in accordance with our return and refund policy.

9. Lost or Delayed Orders

If your order appears to be significantly delayed or has been marked as delivered but you have not received it, please contact us so that we can investigate the shipment with the delivery provider.

While we work to ensure reliable delivery, The Palm Souq UAE is not responsible for delays caused by circumstances outside our reasonable control.

10. Changes to Delivery Address

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We will do our best to accommodate the request if the order has not yet been dispatched. Once an order has been shipped, changing the delivery address may not be possible.

11. Public Holidays and Unexpected Delays

Delivery and processing may take longer during UAE public holidays, promotional periods, extreme weather, courier disruptions, or other unforeseen circumstances.

We appreciate your patience during such periods.

12. Contact Us

If you have any questions about your shipment, delivery status, or this Shipping Policy, please contact The Palm Souq UAE using the contact information provided on our store

For any shipping -relared queries,feel free to contact us:
Email:Adeelshahzad282@gmail.com

Support Hours:24/7 Available